Effective Date: October 14, 2026

Organization: Masjid Annur

Website: annurcommunity.org

Masjid Annur appreciates the generous support of our community. Charitable donations support our ongoing spiritual, educational, and operational programs.

1. General Donation Policy

Due to non-profit accounting standards and donor intent rules, all online donations made to Masjid Annur are considered final and non-refundable, except under specific circumstances outlined below.

2. Refund Exceptions (Errors & Duplicate Charges)

We understand that mistakes occur. Masjid Annur will review and process refund requests in the following instances:

• Technical Error: Accidental duplicate charges resulting from payment gateway errors.

• Incorrect Amount: Data entry mistakes made during checkout (e.g., entering $1,000 instead of $100).

• Unauthorized Usage: Fraudulent transactions using compromised card details.

3. How to Request a Refund

If an error occurs, please submit a written request within 14 calendar days of the transaction date:

• Email: Send your request to masjidannurcommunity@gmail.com with the subject line “Donation Refund Request.”

• Required Details: Include your full name, transaction date, donation amount, transaction reference number, and a brief explanation of the request.

4. Refund Processing

• Once approved, refunds will be credited back exclusively to the original payment method used for the donation within 5 to 10 business days.

• If an official tax receipt was issued prior to the refund, that tax receipt becomes void, and a revised receipt will be issued if applicable.

5. Contact Us

For questions regarding online donations, receipts, or refund requests, please contact:

Masjid Annur

3718 Salem Turnpike NW, Roanoke, VA 24017

Email: masjidannurcommunity@gmail.com